O'Brien Plumbing & Roofing (ABN registered, NSW Fair Trading Licence LIC311087C) is committed to protecting your personal information. This policy explains how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles.
We collect personal information that is reasonably necessary to provide our plumbing and roofing services. This includes your name, address, phone number, email address, and details about the service you require. For commercial clients, we may also collect business names, ABN details, and accounts payable contact information.
We use your personal information to provide quotes, schedule and deliver services, issue invoices, communicate about your job, send appointment reminders, and follow up on completed work. We may also use your contact details to send service reminders for maintenance work.
Your information is stored securely in our job management system (simPRO) and customer relationship management platform. We use industry-standard security measures including encrypted connections, access controls, and regular security updates to protect your data.
We do not sell or rent your personal information to third parties. We may share your information with our subcontractors (only as needed to complete your job), our payment processing providers, and government authorities where required by law (such as compliance certificates lodged with NSW Fair Trading).
You have the right to access, correct, or request deletion of your personal information. To make a request, contact our office during business hours. We will respond within 30 days.
Wyong Office: (02) 4351 3665 | Hornsby Office: (02) 9477 1519
Email: admin.wyong@plumbing.obrien.com.au
This policy was last updated in July 2026.